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To enhance consumer protection, improve interaction with consumers, and provide effective consultation channels, the China Consumers Association (CCA) has partnered with Sina Weibo to launch the "Monthly 3·15" Lawyer Online Q&A activity.

Executive Director Ge Youshan of JAVY Law Firm was invited to participate in the first session of the 2024 CCA Lawyer Online Q&A. Ge addressed representative questions from consumers, guiding them on scientific consumption and rational rights protection.

Ge Youshan

· Legal Advisor of CCA

· Executive Director of JAVY Law Firm

Q: How should consumers protect their rights when they purchase counterfeit or unqualified products on an e-commerce platform?

A: Products lacking essential information such as production date, quality certificate, and manufacturer details are often referred to as "three-no products." According to the Product Quality Law of the People's Republic of China, consumers can demand a refund and compensation from the seller for defective products. Consumers are advised to negotiate with sellers and consult relevant laws for appropriate and legal claims.

Q: How can consumers protect their rights if an electronic product purchased online is found to have design defects and the seller refuses a refund?

A: According to the Consumer Protection Law, consumers can request a return, replacement, or repair of defective products. If sellers refuse, consumers can seek mediation from the consumer association or file complaints with relevant authorities. It is crucial to retain purchase evidence and repair records to support claims.

Q: What should consumers do if they are overcharged by a ride-hailing driver who ends the trip prematurely?

A: Consumers should collect evidence such as order details and communication records and report the issue to the ride-hailing platform. If unresolved, complaints can be filed with relevant transport authorities.

Q: How should parents deal with fraudulent online voting competitions for children?

A: Parents should verify the legitimacy of competitions and report any suspected fraudulent activities to the police. They should also consult the official list of recognized competitions published by the Ministry of Education.

Q: What actions can consumers take if they suspect a taxi meter is tampered with?

A: Consumers should record trip details, retain receipts, and report discrepancies to the taxi company or relevant market supervision authorities. If necessary, they can call the police for further assistance.

These opinions are for reference only. Consumers are encouraged to communicate calmly with operators and protect their rights legally and rationally.